| Welcome to Texas Communications Technical Support. If you are experiencing problems, we invite you to call our tech support line or fill out our Trouble Ticket Form. The purpose of this web page is to enhance the support services we provide to our customers. We've provided a number of resources here to help you resolve any problems and suggest improvements to our products and service.
Please let us know if you have any suggestions as to how we may improve this site to make your Internet use more enjoyable by sending e-mail to support@texascom.com.
| THINGS TO KNOW BEFORE YOU CALL |
| We have compiled a list of questions that you will be asked when you call our Technical Support Department. It will speed up the phone call if you know the answers to these questions before you call. |
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| ONLINE BILL PAY |
| Click on Learn More access online bill payment and to change account features. |
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| CHANGE PASSWORD |
| Click on Learn More to change your password |
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| MODEM ACCESS NUMBERS |
| This page will give you the modem access numbers that you need to use to dial in based on your location. |
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| MAIL SERVER ADDRESSES |
| This area of our support website will give you the correct incoming and outgoing mail server information so that you can configure your email account properly. |
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| DNS SERVER ADDRESSES |
| The following table displays our primary and secondary DNS Server Addresses |
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| DOWNLOADS SECTION |
| This area of our support website is devoted to downloads that we believe will benefit our customers. Everything from Browser Utilities to Virus & Spyware Protection can be found in this section of our website. |
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| EMAIL SPAM GUARD |
Below are the links for the email spam guards.
If you are a Camalott.com email user and have Spam Guard added to your account, you will need to select Postini. You will need to log in using your email address but changing .com to .net.
If you have an email address ending in tconline.net, wtxs.net, abilene.com, bitstreet.com, bigcountry.net, or bigcountry.coop, you will need to use Mailwatch.
NOTE: Customer's with Camalott.com email addresses that DO NOT have Spamguard on their account will not be able to log into Postini. |
| Postini - Click here to login |
| Mailwatch - Click here to login |
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| CONNECTION SPEED TEST |
Click the speed test button below to test your connection speed. This will give you a better idea of how fast you connect to the Internet.
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